PRIVACY POLICY

Below, we provide information about the collection of personal data when using our website. Personal data refers to information that can be directly associated with you, such as your in-game account, address, and email address.

The data controller, as defined by the EU General Data Protection Regulation and other national data protection laws of the Member States, as well as other data protection regulations, is:

DreamStar Network Limited
FLAT/RM A 12/F, ZJ 300, 300 Lockhart Rd, Wan Chai, Hong Kong
Email: likedreamstar@gmail.com
Tel: 020-85652529
Official website: www.dreamstar.club

This policy applies to the personal information of our customers, suppliers, prospective suppliers, website visitors, and any other individuals whose personal information we hold.

In this policy, "we," "us," and "our" refer to DreamStar. This policy addresses situations where we act as a 'data controller' under data protection legislation, which essentially means we are responsible for determining the personal information we collect and how we use it. We also frequently operate as a 'data processor', meaning we process personal information on behalf of another entity, such as a publisher of one of our games. When we mention "personal information," we are referring to information that relates to you personally or from which you can be identified. Some of the information mentioned in this policy may not meet the definition of "personal information" under data protection legislation, but we may include it to provide clarity on our practices.

We are dedicated to safeguarding and respecting the personal information of everyone we interact with – this is crucial to us, and we understand its importance to you.

In this policy, you'll discover details about the types of personal information we hold about you, how and why we collect it, how we utilize it, and how we maintain its security. You'll also learn about your rights and how you can exercise them.

Please review this policy carefully. If you have any questions about its contents or anything else related to your personal information, feel free to contact us via email at likedreamstar@gmail.com.

This policy covers the following information:

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU

The information we hold depends on our relationship with you. Typically, this may include the following:

For Customers/Players:

We collect some information to facilitate your gameplay, enhance your gaming experience, provide customer services, improve our services, and for marketing purposes (details below). This includes:

● Contact information like your name, phone number (if provided), and email address.
● Your player username and password.
● Game profile details, including profile picture and necessary game-related data such as in-game inventory.
● Additional data you choose to provide, such as information to recover lost or inactive accounts.
● Your game user account or role ID(s), DreamStar-specific ID(s) assigned by our game server.
● Analytics ID, a randomly generated anonymous identifier used for analytics purposes.
● Third-party account IDs, e.g., Facebook, Xbox, Game Center, VK, WeChat, Google, Steam, or PSN, used for signing into your game account or integrating with third-party features.
● Usage data, including website, product, and service usage, and game progress.
● Your IP address and mobile device identifiers (e.g., device ID, advertising ID, MAC address, IMEI).
● Fraud prevention data, such as refund abuse or click fraud.
● Device information like device name, operating system, browser type, and language.
● Marketing and communication preferences, allowing you to control the settings on your device to manage these preferences.

For Suppliers:

We gather contact information to effectively manage our relationship with you. Additionally, where necessary, we may collect bank account details to facilitate payment for services rendered. When you provide services to us, we may also collect other relevant information pertinent to the provision of those services.

2. HOW WE COLLECT INFORMATION ABOUT YOU

We gather this information through various means, depending on our interactions with you.

Direct Interactions:

You may provide us with your identity, contact details, or other information through online forms or correspondence via mail, phone, in-game, email, or other channels. This includes personal data when you:

● Utilize our products or services.
● Create a game account within our games or on our website (if applicable).
● Engage with our Customer Services or Privacy Office.
● Subscribe to our mailing lists.
● Participate in a competition, promotion, or survey.
● Provide feedback.
● Render services to us.

Third Parties:

● We may receive personal data from a third party if you link it to the Service or make it available to us through your privacy settings. This may include your third-party account ID, game profile, and user ID, for example, from platforms such as Facebook, Game Center, VK, WeChat, Google, Xbox, Steam, or PSN, which you may use to sign into your game account, leverage your social graph, or integrate with third-party features (such as achievements).
● Technical data may also be obtained from advertising networks and search information providers.

3. HOW WE USE YOUR INFORMATION

We utilize various types of information in different ways:

● Sending communications related to our services and games, addressing inquiries, and managing complaints.
● Providing and overseeing our services, including our games.
● Facilitating your participation in website features.
● Verifying and processing payments (including interaction with third-party payment providers when relevant).
● Account verification and clearance.
● Direct marketing to inform you about products and services that may interest you.
● Conducting surveys and opinion polls.
● Managing competitions and promotions, as well as your registration for them.
● Utilizing technical and usage information/analytics to develop and enhance games, detect cheating, security risks, fraud, and other unlawful activities.
● Performing business and website analysis and improvements.
● Providing social features as part of our services.
● Personalizing your experience.
● Sending related information such as updates, security alerts, and support messages.
● Conducting on-site and in-app advertising and promotion of our goods and services, as well as those of our service providers and trusted third parties.
● Website, system administration, and account verification.
● Managing leaderboards, Discord, community information, nicknames, and club information.
● Moderating communications between players, either automatically or manually.
● Fulfilling legal or regulatory requirements.
● Interacting with third-party social networking features to serve advertisements and engage with you on third-party social networks (we encourage you to review the privacy notices/policies of these social networks to enable you to opt out of such activities).

4. LEGAL BASIS FOR PROCESSING

There are various legal grounds for processing personal information, depending on how we use your information and for what purpose. In most cases, the applicable condition will be:

● You have provided consent for us to use your personal information in a specific way (for example, consenting to receive marketing communications about our products and services); and/or
● Our use of your personal information is in our legitimate interest as a commercial organization. For instance, while we currently do not, we may in the future use cookies to track website usage and improve its layout based on user interaction, ensuring it's proportionate and respects your privacy rights; and/or
● Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., managing your account); and/or
● Our use of your personal information is necessary to comply with relevant legal or regulatory obligations.

We typically do not collect or process any 'special categories' of personal data, such as health information, religious beliefs, or sexual orientation. If such information were to be collected, we would generally seek your additional specific consent at the time of collection, unless there is a legal requirement or other justification for processing that information.

5. CHILDREN

Safeguarding children's privacy is a top priority for us. Our websites and games are not designed for children under the age of 13, and we do not knowingly collect data from individuals under this age. For games that may appeal to children despite not being specifically targeted at them, we implement additional measures to restrict access to the services based on the player's age.

6. SHARING YOUR INFORMATION

The personal information you provide may be shared with third-party companies, agents, contractors, service providers, or our affiliated companies if necessary to deliver our services, address your inquiries, or for any purposes outlined in this policy. This may include:

● Our business partners and suppliers.
● Sub-processors responsible for storing or processing information on our behalf, particularly data analytics providers and data storage providers. Information shared with such providers is anonymized, ensuring it cannot be linked to any specific individual and is therefore not considered 'personal data'.
● Our auditors, insurers, lawyers, and other professional advisers.
● Credit reference agencies.
● Law enforcement agencies, governmental bodies, or third parties if mandated by law.
● Other business entities in the event of a merger, acquisition, or reorganization.

7. SOCIAL FEATURES

Social features are integral to our games, allowing other players and users to view your profile data, in-game activities, and read the messages you've posted.

Our games and services may incorporate features from our partners, such as social media interaction tools (and, although not presently, potentially in the future, in-game advertising). In such instances, these partners, subject to your consent, may access your data and operate according to their own privacy policies. We recommend reviewing their privacy policies to understand their data processing practices and opting out where applicable.

8. INTERNATIONAL DATA TRANSFERS

Our Service operates globally, which means your data may be transferred to locations worldwide. As data protection laws vary across countries, we implement measures to ensure adequate safeguards are in place to protect your data, as outlined in this policy. Our relevant group entities and partners employ suitable safeguards, which may include EU-approved standard contractual clauses, among others.

9. YOUR RIGHTS

Under EU data protection laws, you have several rights concerning your personal data. We respect and uphold these rights and will assist you in exercising them to the best of our ability.

You have the right to:

● Request access to or a copy of any personal data we hold about you.
● Rectify any inaccuracies in your personal data.
● Request deletion of your personal data if you believe we should not hold it.
● Withdraw consent to our processing of your personal data (where processing is based on your consent).
● Opt out of receiving marketing messages, as described in the marketing section below.
● Restrict the processing of your personal data.
● Exercise data portability rights in certain circumstances.
● Object to the processing of your personal data in certain circumstances.
● Not be subject to automated decision-making, and request safeguards if your personal data is used for profiling purposes.
● Please note that these rights are not absolute. In some cases, they may not apply to you or to the specific use we make of your data. There may also be exceptions, such as when we are legally obligated to process the data. If this is the case, we will inform you if we cannot fulfill your request.

Requests for access to or copies of your personal data must be made in writing. We will strive to respond promptly, within one month, in compliance with data protection legislation. We are committed to fulfilling our legal obligations regarding your rights as a data subject.

We endeavor to maintain accurate information about you at all times. To help us ensure your information is up to date, you have full control over the data you share with us. You can update your information directly within your profile or adjust your device settings as needed.

10. MARKETING

If you have consented to receive notifications for a specific game, we may utilize your personal information to send you customized suggestions, offers, or auction details related to the game. To opt out of personalized in-game offers, you can utilize the options available in the game settings. You have the flexibility to disable notifications for each category within the game or opt out of receiving notifications or alerts on your device altogether.

Additionally, you can choose to opt out of interest-based advertising on mobile applications, if applicable, by adjusting the privacy settings on your Android or iOS device. Simply select "limit ad tracking" (iOS) or "opt-out of interest-based ads" (Android) to exercise this preference.

11. HOW LONG WILL WE KEEP YOUR INFORMATION

We will only keep the information we collect about you for as long as required for the purposes set out in this notice or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

By law we have to keep basic information about our customers (including contact, identity data, (and financial and transaction data relating to transactions via our store, if any)) for six tax years plus the current tax year after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see “Your rights” for further information.

We may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you opt out from marketing, we may retain the necessary information to enable us to respect your wishes to not be contacted for marketing purposes.

12. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.

13. LINKS TO OTHER SITES

Our websites may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

14. APPLICABLE LAW

These General Terms and Conditions are governed by the laws and regulations of the Hong Kong and relevant international treaties.

15. CONTACT

For questions, comments, and requests regarding this policy, please contact us at likedreamstar@gmail.com.

16. CHANGES TO THIS POLICY

Any future changes to our policy will be posted on this page and, where significant and appropriate, communicated to you through in-game messages. We encourage you to check regularly for updates or modifications to our policy.